Vendor Terms of Use

Show cancellations:

If a show is canceled for any reason, the venue or artist must notify us as soon as possible by emailing The venue must also refund Smart Mark-IT Inc. for all ticket proceeds for the canceled show at the latest 48 hours after the scheduled start of the show.  We will refund end users fully for their tickets upon request from the end user. In certain instances ,if the vendor has future events on our platform, we may deduct refunds from sales for future shows. 


We do not charge anything to post events on, however, in order to maintain and improve the service, the following fees apply to ticket sales.

  • Payment processing fee:
    • This 2.9% +$0.30 fee is charged by our payment processing partner.
  • processing fee:  
    • This $1 per ticket fee is applied to help us maintain and improve our platform and to promote music in Canada.  

Fees are applied on top of the sticker price of the item.

Fees are subject to change but vendors will be contacted no less than 30 days in advance if the ticket processing fee is set to change and as soon as our vendor announces a change for the payment processing fee.  

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